Called to get a price quote for an alternator and was quoted $400-$500. Brought my car in an they raised the price and said the part now costs more. Ended up paying $830. Don't quote inaccurate prices with a bait and switch tactic. Feels like I was cheated! Work was done quickly.
Anthony, We are sorry your experience didn't meet our expectations. We do our best to give people the information they need as accurately as we can. To our detriment, in this case, we gave an estimate over the phone that applies to 95% of vehicles with the information you provided. However, at the time of service we learned that the part needed had very few purchasing options. This resulted in a quote that was higher than the estimate given over the phone. We reviewed this information with you before starting the work, and you approved the work to move forward because we were less expensive than the Dealer, by a couple hundred dollars. We understand how frustrating vehicle repair work is, from the inconvenience, to the expense, it's nothing fun. We are very sorry we missed the mark with our over the phone estimate. We hope that your frustration with this repair doesn't cloud the value of having a 3 year nationwide warrantee, at a price well under the Dealer with their 12 month warrantee. We truly wish you the best with your vehicle and hope you think of us if you are in need again someday.
- Honest-1 Auto Care Provo