Provo Auto Repair

This is the second auto place we've went to since living in the area. I am very pleased with there services. They took the time to tell us everything our van needed, for free and in order of what needs fixed most. And that's a lot of work because our Van has everything wrong with it. I won't name the place but we had a auto repair shop before moving to this one, and they started out doing a great job for really cheap. Then one day my wife took the van in for a turn up, and they changed 1 spark plug, the wires and charged us $800. So this is our new place and as long as they never try to rip us off, will will stay with them.

Major surgery in our van. They were fair, friendly, and offered a loaner. Shuttle service was great. Nothing bad to say about these guys! Thank you for your professionalism!!

Was an amazing experience. Very professional and quick. They answered all my questions and were very helpful. 10/10 would go again.

Honestly you guys are awesome!!! Chis & Bob are amazing at costumer service. We been going there for years!❤️❤️❤️❤️

My interaction with H1 started over the phone. Bob, the gentleman who answered my call was able to give me a rough quote for a 120,000 mile inspection and service. He was very knowledgeable in the service processes and costs. During my inspections and repairs they kept me in the loop as things developed. They also worked some things that I had known issues on my 4Runner. One of which was a collision sensor that had been giving me some issues. They quoted me ~200$ for parts and labor, with my approval, they started in on it. After diving into it further it was later identified that the wiring harness was faulty and that it was an easy fix. Even though they had the parts and my expectation to change the part they didn't, instead they fixed the wiring and knocked the cost of the repair off my total bill. Because of their honesty on the condition of my parts even though it would mean losing a few hundred on my bill, they chose my best interests. Because of this and the quality of service for all my future minor/major repairs and services I'll be coming back to Honest 1.

I’ll write two pros and two cons: Pros: 1. they gave me a free shuttle ride after dropping off my car! It was nice because my husband was busy in school to take me. 2. When I asked more in depth about my car’s problems and the tests they did, they explained to me clearly what was happening and made me understand the problem better. Cons: When I called for a quote, they told me it was $119 plus tax, so I figured it would be close to $130 for service. When I got the bill, they had added another extra $10 bill for “tools used during service that are too small to be individually itemized”. It felt dishonest to me to give me a quote I “thought” was cheaper than other shops but turned out to be the same as most car places. Doesn’t live up to it’s “honest” name on the shop. 2. They wanted to replace a simple radiator cap and do more testing, and they told me it was $40 for replacing such a tiny part! When I questioned why it was expensive, they told me that I could maybe find some for $30 but they are expensive. Since I wanted them to do more testing after replacing the cap, I let them do it. I looked online and they were probably $10-15 dollars. Definitely got ripped off for that tiny part. Overall, they didn’t necessarily “fix” my car’s problem since it didn’t happen to occur while there and all their tests were fine. I was frustrated to pay about $40 extra between tiny little things, but honestly I don’t know how much better other car shops are either. Not very impressed with their whole “honest” name though.