So, I had been avoiding going to this place for the past 3 years because they didn't impress me the one time I had went. Plus, our good old car needed head gasket and radiator repair--not a quick or cheap fix. But, this time around, I had little choice--three other shops that gave me attractive quotes couldn't get it done in time for my travel. So, I went to Honest One quite skeptical--I even shared a few of my concerns with the attendant at the front desk. After speaking with them, I decided to go for it. They offered the quickest turn around time and a price that was in the middle of the other three quotes I had. Importantly, I didn't tell them the $$ or time of competitors. By the end of it, they had completely won me over. The owner (Bob) gave me updates throughout the process and made me feel very comfortable accepting/turning down other repairs. I was hoping they would show my 93 Accord the same attention they would to a new car, and they really did. Before dropping it off, I pointed to a sagging piece of plastic underbody and told my wife "Well, we'll know if they really look at things if this thing is fixed after the repair." It was nothing big--it was just missing one bolt, but it was the type of thing any good autos shop should notice and fix gratis. Again, they didn't let me down. It was bolted down after the gasket repair and they didn't even mention it. My fixed car drove like new all the way to CA after the repair. Also, my repair came with 2x roadside assistance anywhere in the country (I think it lasts a year or two) and an ultimate car wash certificate. I was very impressed with they way they treated me and the work they did. I found that they really listened to my worries about them doing the work and my concerns for my car. They did an excellent job repairing it and charged a very reasonable price. Will go there again-- Highly recommended.